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Private Policy

 

 

INTRODUCTION

See-A-Doctor (in this policy, “SAD”), recognizes the importance of confidentiality and the protection of personal information. This privacy policy explains how we use and protect the personal information we hold, whether it relates to our patients, doctors, potential doctors, its staff, consultants and third party service providers in connection with our business and has been developed to comply with South African laws.

We may change this Privacy Policy from time to time. If we make changes, we will notify you with additional notice (such as adding a statement to the homepages of our websites or sending you an email notification). We encourage you to review the Privacy Policy whenever you interact with us to stay informed about our information practices and the ways you can help protect your privacy.

 

WHAT IS PERSONAL INFORMATION

Personal information means information about an identifiable individual or information that permits an individual to be identified. It does not include business contact information, such as name, title, business address and business telephone number when used for business communications.

 

PROTECTION OF CERTAIN PERSONALLY-IDENTIFYING INFORMATION

We only collect personal information as required to meet the purposes that we have identified and do not indiscriminately collect or retain personal information. We disclose potentially personally-identifying information only to those of our employees, contractors and affiliated organizations that:

  • need to know that information in order to process it on our behalf or to provide services available at our websites, and
  • that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country;

SAD typically collects personal information that is voluntarily provided by the individual in question. Where the purpose for the collection of personal information is unclear, you can ask the SAD representative with whom you are dealing with to provide an explanation of the purpose for the data collection.

Our reason for collecting personal information about medical practitioners, patients, parents, staff and consultants is to establish and maintain our contractual or other business relationship with that individual.

By using our websites, you consent to the transfer of such information to them. We will not rent or sell potentially personally-identifying information to anyone. Other than to our employees, contractors and affiliated organizations, as described above, we disclose potentially personally-identifying information only when required to do so by law, or when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of SAD, third parties or the public at large. If you are a registered user of the Site and have supplied your email address, we may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with us and our products and we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. We take all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying information.

The purpose for collecting personal information about doctors and patients is primarily to facilitate the provision of non-emergency medical consultation services online, including to allow patients to quickly and easily assess the professional and educational background of doctors, as well as allowing us to communicate effectively with our doctors, patients and parents and to maintain mailing lists. We may also use your personal information to:

  • Respond to your comments, questions and requests and provide customer service;
  • Communicate with you about services, offers and promotions and provide news and information we think will be of interest to you;
  • Manage your account and send you technical notices, updates, security alerts and support and administrative messages;
  • Monitor and analyze trends, usage and activities;
  • Link or combine with information we get from others to help understand your needs and provide you with better service; and
  • Carry out any other purpose for which the information was collected.

As appropriate, SAD will ask for specific consent to collect, use and disclose personal information, including for the purposes of completing or arranging for the completion of background checks and other searches. Such a request, and your consent to such request may be given only in writing. In some cases, consent can be implied through an individual relationship or conduct with us, depending on the sensitivity of the information.

The law permits SAD to disclose personal information to third parties without the affected party’s knowledge or consent to certain parties. Accordingly, we may share personal information about you as follows:

  • with consultants and other service providers who need access to such information to carry out work on our behalf, including our legal advisors;
  • in response to a request for information from a court, law enforcement agency or other government agency or department if we believe disclosure is in accordance with any applicable law, or as otherwise required by any applicable law;
  • if we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of us or any third party;
  • in connection with, or during negotiations of, any merger, sale of company assets, financing or transfer of all or a portion of our business to another entity; and otherwise with your consent or at your direction.
  • We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

Personal information supplied to us is confidential and we do not disclose the information to any third party except with actual or implied consent, or as permitted or required by law. We do not exchange or sell personal information.

SAD may use third party service providers from time to time to carry out certain functions for us such as printing, storage or document scanning. Where we use such outside service providers, we require those third parties to protect personal information in the same manner in which we protect it and to not use or disclose it for any purposes except as directed by SAD.

Some of the third parties to whom we may disclose or transfer personal information, may be located outside of South Africa, and personal information may therefore be disclosed, transferred, stored (including electronically) or processed outside of South Africa for the purposes described herein. Any personal information which is disclosed, transferred, stored or processed outside of South Africa may be subject to legal requirements in foreign countries applicable to SAD or the applicable third parties.

 

AGGREGATED STATISTICS

We may collect statistics about the behavior of visitors to its websites. For instance, we may monitor the most popular parts of the Site, and how visitors navigate through the Site. We may display this information publicly or provide it to others. However, we do not disclose personally-identifying information other than as described above.

 

INFORMATION WE COLLECT AUTOMATICALLY

We automatically collect certain information about you when you access or use our website or transact business with us, including:

  • Log Information: We collect information about your use of our websites, such as the type of browser you use, access times, pages viewed, your IP address and the referring link through which you accessed our websites.
  • Transaction Information: When you engage in a tutoring session, we collect information about the transaction, such as details regarding the type or nature of tutoring being provided and the date and time of the tutoring session.
  • Our website uses cookies, which are identifying technologies that your computer receives when you visit certain websites. We do not match or correlate this information with any personal information that you submit to SAD. Most browsers can be set to reject all cookies but features of our website may not work as intended if that option is chosen. We use permanent cookies to analyze website usage.

 

EXTERNAL LINKS

To the extent that our website contains links to third party web sites. SAD is not responsible for the privacy practices or the content of such web sites nor does SAD warrant the quality, accuracy or completeness of information contained in these sites.

 

PRIVACY POLICY CHANGES

Although most changes are likely to be minor, we may change the Privacy Policy from time to time, at our sole discretion. We encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

 

RECOURSE

If you have a concern about the personal information handling practices of SAD, a complaint, in writing, may be directed to our Privacy Officer at info@seeasdoctor.africa . Upon verification of your identity, we will act promptly to investigate the complaint and respond within 60 days.

Where our Privacy Officer makes a determination that a complaint is well founded, we will take the necessary steps to correct the offending information handling practice and/or revise the privacy policies and procedures of SAD. Where our Privacy Officer determines that a complaint is not well founded, the individual will be notified in writing of such determination.