WHAT IS PERSONAL INFORMATION
Personal information means information about an identifiable individual or information that permits an individual to be identified. It does not include business contact information, such as name, title, business address and business telephone number when used for business communications.
PROTECTION OF CERTAIN PERSONALLY-IDENTIFYING INFORMATION
We only collect personal information as required to meet the purposes that we have identified and do not indiscriminately collect or retain personal information. We disclose potentially personally-identifying information only to those of our employees, contractors and affiliated organizations that:
SAD typically collects personal information that is voluntarily provided by the individual in question. Where the purpose for the collection of personal information is unclear, you can ask the SAD representative with whom you are dealing with to provide an explanation of the purpose for the data collection.
Our reason for collecting personal information about medical practitioners, patients, parents, staff and consultants is to establish and maintain our contractual or other business relationship with that individual.
By using our websites, you consent to the transfer of such information to them. We will not rent or sell potentially personally-identifying information to anyone. Other than to our employees, contractors and affiliated organizations, as described above, we disclose potentially personally-identifying information only when required to do so by law, or when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of SAD, third parties or the public at large. If you are a registered user of the Site and have supplied your email address, we may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with us and our products and we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. We take all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying information.
The purpose for collecting personal information about doctors and patients is primarily to facilitate the provision of non-emergency medical consultation services online, including to allow patients to quickly and easily assess the professional and educational background of doctors, as well as allowing us to communicate effectively with our doctors, patients and parents and to maintain mailing lists. We may also use your personal information to:
As appropriate, SAD will ask for specific consent to collect, use and disclose personal information, including for the purposes of completing or arranging for the completion of background checks and other searches. Such a request, and your consent to such request may be given only in writing. In some cases, consent can be implied through an individual relationship or conduct with us, depending on the sensitivity of the information.
The law permits SAD to disclose personal information to third parties without the affected party’s knowledge or consent to certain parties. Accordingly, we may share personal information about you as follows:
Personal information supplied to us is confidential and we do not disclose the information to any third party except with actual or implied consent, or as permitted or required by law. We do not exchange or sell personal information.
SAD may use third party service providers from time to time to carry out certain functions for us such as printing, storage or document scanning. Where we use such outside service providers, we require those third parties to protect personal information in the same manner in which we protect it and to not use or disclose it for any purposes except as directed by SAD.
Some of the third parties to whom we may disclose or transfer personal information, may be located outside of South Africa, and personal information may therefore be disclosed, transferred, stored (including electronically) or processed outside of South Africa for the purposes described herein. Any personal information which is disclosed, transferred, stored or processed outside of South Africa may be subject to legal requirements in foreign countries applicable to SAD or the applicable third parties.
We may collect statistics about the behavior of visitors to its websites. For instance, we may monitor the most popular parts of the Site, and how visitors navigate through the Site. We may display this information publicly or provide it to others. However, we do not disclose personally-identifying information other than as described above.
INFORMATION WE COLLECT AUTOMATICALLY
We automatically collect certain information about you when you access or use our website or transact business with us, including:
To the extent that our website contains links to third party web sites. SAD is not responsible for the privacy practices or the content of such web sites nor does SAD warrant the quality, accuracy or completeness of information contained in these sites.
If you have a concern about the personal information handling practices of SAD, a complaint, in writing, may be directed to our Privacy Officer at firstname.lastname@example.org . Upon verification of your identity, we will act promptly to investigate the complaint and respond within 60 days.
Where our Privacy Officer makes a determination that a complaint is well founded, we will take the necessary steps to correct the offending information handling practice and/or revise the privacy policies and procedures of SAD. Where our Privacy Officer determines that a complaint is not well founded, the individual will be notified in writing of such determination.