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Terms & Conditions

 

 

 

 

INTRODUCTION

By accessing or using the Site you agree to be legally bound by these terms and conditions (the “Terms”), which shall take effect immediately on your first use of the Site (SeeAdoctor.Africa). This website and its contents are the exclusive property of See-A-Doctor o/a SAD (“SAD”) and its affiliates are protected by copyright and other laws.

These terms and conditions of use apply to all users of this website and may be amended from time to time without prior notice. You may not modify, copy, duplicate, print, archive, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, material, software, products or services from this website without the prior written consent of SAD. Subject to the foregoing, you may view and print the content of this website for use which is strictly private, personal and non-commercial. 

By accessing this website, you acknowledge and agree to accept, be bound by and comply with these terms and conditions of use without modification. SAD may change the Terms from time to time, so you must check them regularly. Your continued use of the Site will be deemed acceptance of the updated or amended Terms. If you do not agree to the changes, then do not use the Site

 

THE SERVICE

We offer online telehealth services (the “Services”) enabling our members (“Members”) to report their health history and engage healthcare professionals (“Healthcare Professionals”) to obtain medical and healthcare services (“Services”). By accessing and using the Site, you agree to be bound by these Terms of Use and all other terms and policies that appear on the Site. If you do not wish to be bound by any of these Terms of Use, you may not use the Site or the Services.

Services 

  • SAD does not replace the existing primary care physician relationship.
  • SAD is not an insurance product nor a prescription fulfillment warehouse.
  • SAD physicians reserve the right to deny care for potential misuse of services.
  • SAD operates subject to state regulations and may not be available in your state.

Prescriptions

  • See-A-Doctor physicians do not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse.
  • See-A-Doctor does not guarantee that a prescription will be written.

All of the Healthcare Providers who deliver Services through SAD are independent professionals solely responsible for the services each provides to you. SAD does not practice medicine or any other licensed profession, and does not interfere with the practice of medicine or any other licensed profession by servicing Providers, each of whom is responsible for his or her services and compliance with the requirements applicable to his or her profession and license. Neither SAD nor any third parties who promote the Services or provide you with a link to the Service shall be liable for any professional advice you obtain from a Treating Provider via the Services.

Condition

As a condition of your use of this website, you represent and warrant to SAD that you will not use this website for any purpose that is unlawful, immoral or prohibited by these terms and conditions of use or for any purpose which is prohibited by the User Terms of Service or which might otherwise prejudice SAD and its affiliates. If you do Not agree and accept without modification these terms and conditions of use, do not use this website. Other than this agreement and any agreement between you and SAD relating to the services it provides, SAD will not enter into any agreement with you or otherwise be obligated to you through your use of this website and no attempt to create such an agreement or obligation will be effective.

If you decide to provide feedback, comments and suggestions for improvements to the Site or Services ("Feedback"), you may do so by emailing us at info@seeAdoctor.Africa.

 

TRADE MARKS

Any trademarks, trade names, service marks and logos (collectively, the “Trademarks”) used and displayed on this website are the registered or unregistered trademarks of, and the exclusive property of SAD, and/or its affiliates or others and are protected under applicable law. Nothing on this website or in these terms and conditions of use should be construed or interpreted as granting or creating, by implication or otherwise, any license to use or duplicate any Trademark without the prior written consent of SAD, or the applicable owner

The name “SAD” and logo or other formatives or derivatives thereof may not be used in any way, including in advertising or publicity pertaining to the distribution of materials on this website without the prior written consent of SAD. The use of the SAD logo as part of a link to or from any site is prohibited unless the establishment of such a link is approved in advance by SAD in writing. Other products or entity names mentioned in this website may be the Trademarks of their respective owners.

 

SITE AND SERVICE OPERATION

SAD is the delivery of healthcare services using face to face interactive audio and video technology, where the patient and the health care professional are not in the same physical location. During your telehealth consultation with a Treating Provider, details of your health history and personal health information may be discussed with you through the use of interactive video, audio and other telecommunications technology, and your Treating Provider may perform a physical examination through these technologies.

You acknowledge and agree that:

  • the Site and Services are intended only to facilitate the provision of non-emergency healthcare services via our online platform and its video and text chat and document collaboration interface;
  • SAD is not a provider of emergency healthcare services;
  • SAD's role is solely to facilitate the availability of the Site and Services to Medical Practitioner and Users; and
  • SAD is not a contracting agent or representative of any Medical Practitioner or Patient. Medical Practitioner are independent contractors and are not employees or agents of SAD.
  • You understand that you may expect the anticipated benefits from the use of telehealth in your care, but that no results can be guaranteed or assured.
  • Your Treating Provider may determine that the Services are not appropriate for some or all of your treatment needs, and accordingly may elect not to provide telehealth services to you through the Site.
  • You may also be able to send written notes to Treating Providers or to Customer Support using a secure messaging portal within the Site (the “Messaging Portal”).

 

ACCOUNT REGISTRATION AND USAGE

  • When you register with SAD and set up your Account, you:
    • agree to provide SAD with accurate and complete information;
    • agree to promptly update your Account information with any new information that may affect the operation of your Account; and
    • authorize SAD, directly or through third parties, to make any inquiries SAD consider lated to any transactions you initiate via the Site and Services. You will not use false identities or impersonate any other person or use a username or password that you are not authorized to use.
  • You are responsible for safeguarding and maintaining the confidentiality of your username, password and corresponding Account information. You agree not to disclose your password to any third party and that you are entirely and solely responsible for any and all activities or actions that occur pursuant to the use of your Account, whether or not you have authorized such activities or actions. You will immediately notify SAD of any unauthorized use of your username, password or Account.
  • You must configure your own computer in order for video and file sharing facilities to operate. SAD does not provide support facilities to resolve issues such as firewalls and system / virus scanning permissions.
  • You agree that you will not permit, enable, introduce or facilitate persons who do not have an Account to have access to the features of the Site and Services only made available to registered Medical Practitioner.

 

MEDICAL PRACTITIONER’ WARRANTIES

Each of the Medical Practitioner hereby warrants to us and to all Users that:

  • he/she is at least eighteen years of age and has the necessary qualification or experience to provide the healthcare services per his/her specialty according to his/her profile on the Site;
  • he/she has provided to us accurate and up to date information about him/herself;
  • he/she is personally responsible for the information posted by him on the Site and shall indemnify us against all and any liability incurred as a result of any false, inaccurate, incomplete or misleading information provided about him/herself;
  • he/she will not provide to Users any identifying information including, but not limited to, phone number, e-mail address, postal address or SAD-site address;
  • he/she will not request from any User any information that could allow the User to be personally identified including, but not limited to, phone number, e-mail address, home address, postal address, SAD-site address or details of any organisation, school or body of which he/she is a member;
  • he/she shall indemnify us against any and all losses, liabilities, costs, damages and expenses howsoever incurred by us in connection with his use of the Site and his breach of any of these Terms;
  • no material used by him in the course of a Consultation will be offensive or defamatory and it will not infringe any industry ethics (including laws relating to copyright);
  • he/she is wholly responsible for the appropriateness and the content of any video or other material that he provides as part of a Consultation ; and
  • he/she will participate fully and professionally in all applicable Consultations.
  • he/she will not record or otherwise store any Medical Practitioner Services session that is provided through the Site or Services.
  • he/she will neither use the Site nor the Services to invite a User to meet in person nor may you provide Medical Practitioner Services to a User outside of the Site or Services
  • he/she acknowledge and agree that he/she is solely responsible for determining tax reporting requirements and any liability for taxes on income received or any other similar taxes, which relate to your receipt of any compensation (including Medical Practitioner Payments) from SAD

 

YOUR WARRANTIES

Each of the Patients hereby warrants to us and to all Users that:

  • he/she will not provide any User with any information that could allow him/her to be personally identified including, but not limited to, phone number, e-mail address, home address, postal address, web-site address or details of any organisation, school or body of which he is a member;
  • he/she is responsible for assessing the suitability of a healthcare professional based on their profile;
  • his/her behaviour will not be disruptive, offensive, abusive, unlawful, harassing, defamatory, threatening, harmful, obscene, profane, sexually oriented, racially offensive or otherwise objectionable in any respect; and
  • he/she is not less than eighteen years of age. Patients of less than eighteen years of age can only participate with the involvement or authorisation of a parent or guardian.

 

PAYMENT 

Making use of the Seeadoctor.africa platform is free of charge to all patients.

PROCEDURE

  • Select a Healthcare professional and commence a Consultation by way of the Online face to face video conference call available via our site. Once the Consultation is complete it is ended by the Healthcare professional, only then will your account will be charged accordingly.
  • If you are unhappy with any Consultation you must report concerns to us within 72 hours from the time of Consultation, to info@seeadoctor.africa.

 

MODIFICATIONS TO AND AVAILABILITY OF THE SITE

  • SAD reserve the absolute right to alter, suspend or discontinue any aspect of the Site or the services provided through it, including access to it. Unless explicitly stated, any new features on the Site, including but not limited to the release of new services, shall be subject to the Terms.
  • SAD aims to make the Site available at all times but cannot guarantee that the Site will operate continuously or without interruptions nor that it will be error free. Users must not attempt to interfere with the proper working of the Site and, in particular, users must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, Site, router or any other internet connected device.
  • SAD cannot guarantee the continued availability of any Healthcare practitioner and accept no responsibility or liability of their withdrawal, removal or unavailability.

 

TERMINATION AND ACCOUNT CANCELLATION

If you breach any of these Terms of use, SAD will have the right to suspend or disable your Account or terminate these Terms of use, at its sole discretion and without prior notice to you. SAD reserves the right to revoke your access to and use of the Site, Services and Collective Content at any time, with or without cause. In the event SAD terminates these Terms of use for your breach:

  • you will remain liable for all amounts due hereunder; and
  • SAD will only remain liable for all validly outstanding, undisputed Medical Practitioner Payments owing to you as of the effective date of termination. You may cancel your Account at any time by sending an email to info@seeadoctor.africa
  • You agree that if your use of the Site is terminated pursuant to these Terms of Use, you will not attempt to use the Site under any name, real or assumed, and further agree that if you violate this restriction after being terminated, you will indemnify and hold SAD harmless from any and all liability that SAD may incur therefore.

Network and devices

If you do not have coverage for Services, or if your coverage is denied, you acknowledge and agree that you shall be personally responsible for all incurred expenses. 

You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and Applications and any updates thereto. SAD does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.

 

LIMITATION OF LIABILITY

YOU UNDERSTAND THAT TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT WILL SAD OR ITS OFFICERS, EMPLOYEES, DIRECTORS, PARENTS, SUBSIDIARIES, AFFILIATES, AGENTS OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF REVENUES, PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR THE SERVICES, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), WARRANTY, STATUTE OR OTHERWISE.

To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such applicable law.

After you have received services, you will have the opportunity to rate your experience and leave additional feedback about your Third Party Provider.

No Agency Relationship

Neither these Terms of Use, nor any Content, materials or features of the Site create any partnership, joint venture, employment, or other agency relationship between us and you. You may not enter into any contract on our behalf or bind us in any way.

General 

You understand that by checking the “agree” box for these Terms of Use and/or any other forms presented to you on the Site you are agreeing to these Terms of Use and that such action constitutes a legal signature

Contacting Us

If you have any questions or concerns about these Terms of Use, please contact us at info@seeAdoctor.Africa or at the mailing address provided. We will attempt to respond to your questions or concerns promptly after we receive them.